At Scout Co. (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you book a tour with us or interact with our website.
1. Information We Collect We collect personal information necessary to provide travel services, respond to inquiries, and enhance your experience.
Information You Provide: - Full name - Email address - Phone number - Travel preferences and dietary requirements - Payment and billing information - Any other information you voluntarily submit through our booking forms or contact methods
Automatically Collected Information: When you visit our website, we may collect: - IP address - Browser type and version - Device type - Pages viewed and time spent on the site - Referral source
We use cookies and similar technologies to collect this data. See Section 7 below for details.
2. How We use your Information We use the information we collect to:
- Process and manage bookings - Communicate important tour information and updates - Personalize tour experiences based on preferences - Handle payments and issue invoices - Send promotional and informational emails (if opted in) - Comply with legal and regulatory obligations - Improve our website and service offerings
3. SMS Terms and COnditions
By providing your mobile phone number, you consent to receive SMS messages from Scout Colorado related to communication about your tour. Message frequency may vary. Standard message and data rates may apply.
Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at atyourservice@scout-co.com.
Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing your information We share your information only as necessary to operate our tours and services, including:
- Tour partners and local guides - Payment processors - Travel insurance providers (if requested or required) - Government or regulatory authorities (where legally required) - Website and analytics service providers
We do not sell your personal data.
5. Data retention We retain your information only as long as necessary for the purposes outlined, or as required by law.
6. Your Rights You may have rights under data protection laws (e.g., GDPR, CCPA), including the right to: - Access, correct, or delete your data - Restrict or object to processing - Withdraw consent for marketing - File a complaint with a data protection authority
Contact us at atyourservice@scout-co.com to exercise your rights.
7. Cookie Policy When you visit our website, we may use cookies and similar technologies to improve your experience.
What Are Cookies? Cookies are small text files stored on your browser when you visit a website. They help the site recognize your device and remember your preferences.
Types of Cookies We Use: - Essential Cookies: Necessary for the website to function properly (e.g., booking forms, secure areas). - Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). - Performance Cookies: Improve site performance and user experience. - Marketing Cookies: Used to deliver personalized ads and measure campaign effectiveness (used only if you opt in).
Your Cookie Choices: You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the site. We may also use third-party cookies. These providers may collect data in accordance with their own privacy policies. ---
8. Data Security We take appropriate security measures to protect your data from unauthorized access, disclosure, or loss.
9. age of consent By accessing our website, you represent that you are of the age of majority of older in the legal jurisdiction where you live; or that you, being of the age of majority, consent for your minor dependent to use our site.
10. third party links Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.
11. Policy changes We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
12. Contact us If you have any questions about this Privacy Policy or our data practices, please contact us: